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Answer: To request a withdrawal of the money you won you first click the button named account and then withdrawal.

We ask that you request the withdrawal to the same account that you made your last deposit from. To make a new password you simply click the words Forgot password? You will then receive an email with the instructions to reset your password.

If you used Zimpler/Paysafe Card when you made your last deposit we ask you to please make the withdrawal to your bank account via Trustly. Answer: If you are over 18 years old and not a resident of any of the following countries: Mauritius, Montenegro, Morocco, Namibia, Paraguay, Peru, Philippines, Puerto Rico, Serbia, South Africa, Sri Lanka, Syria, Taiwan, Thailand, Tunisia, Turkey, United States of America and other US territories, Algeria, Angola, Bolivia, Canada, China, Colombia, Costa Rica, Cyprus, Denmark, Dominica, Dominican Republic, Gabon, Grenada, Hong Kong, India, Indonesia, Iran, Iraq, Israel, Italy, Jordan, Malaysia, the UK, Spain and France, you are more than welcome to open an account at our casino.

Answer: We apologize for the inconvenience, although it’s rare unfortunately mistakes like this occur when tickets are settled.

Please contact our customer service with your ticket ID and we will of course help you.

Answer: Yes, it’s only allowed to create one game account per person/IP and households.

If you already have an account, we ask that you use it and if you don’t remember your password – click Forgot Password.

Answer: Unfortunately, the games use a lot of memory in your browser.

Please log out of your account, clear the cache and your cookies and then restart your browser.

Your game will remember where you were so you can just log in and start it again.

If this doesn’t work, please contact our customer service.

Answer: You are only allowed to have one account per person/IP and household so if you think that you might already have a registered account please contact our customer service with your full name, email and social security number and we will check it for you.